Shipping Policy

To ensure smooth delivery, you must provide us with a clear and correct delivery address. The delivery address must contain the building, villa or apartment number, street name, city, county and zip code, and must contain a user and operator telephone number and full contact name(s) as per the form on the website
We cannot make deliveries during weekends and public holidays,
All domestic orders (within the USA) are subject to VAT (depending on the state and region of delivery)
Please double check your delivery address and contact number to avoid delivery delay
Products cannot be shipped to an incomplete address or to an address other than the address specified in the purchase order
In the event that it is not possible to contact you and/or refuses to receive the product for any reason other than an error in the order sent to you, you hereby agree to pay the delivery fee only, or deduct it from the amount paid online in the Flex Store
We will inform the customer if the product has been shipped to the customer by post or text message SMS